This is the basic level of support for maintaining your system on a budget. It includes daily hassle free monitoring and backups. This service will maintain a healthy computer network and saves you money.
All machines are monitored continuously for
- Uptime – unexpected disconnect from the network
- Free Disk Space
- CPU Usage – unexpected or protracted CPU loads
- Memory usage – unexpected or excessive RAM usage
- Windows System errors and alarms
- Customer-defined events (for instance, a program fails to run)
All monitoring events are reported immediately for resolution
- To the account technician on call via text messaging and email
- To the Crossroads dispatch console
- To the Crossroads support email account
Weekly maintenance of
- Software and system configuration
- Software updates
- Antivirus and Spyware licenses and updates
- Disk defragmentation
- Windows updates
Backup – local and remote
- local backup of LAN data, preferably to a separate spindle and/or machine.
- remote backup, via the internet, to an offsite server
- one backup client included
- all network accessible files can be backed up through the backup client
- remote/mobile clients available for a $50 one-time charge
- Nightly backup (more frequently if desired)
- Client interface allows user restore and control
- Email status report
Remote management
Direct to desktop management of all systems which are connected to the internet
Remote control service for users to connect between home and office
